Welcome to FAQs page. Here you can find answers for questions which are commonly asked by our customers. Due to high volume of e-mails, we will direct you to this page if your questions, from your e-mail, are covered in this page.
Purchasing / Ordering
1.
Which size should I purchase?
2. What should I do if I
purchase the wrong size
or wrong color?
3.
Is the hairpiece included in the purchase?
Shipment
1. How quick will the item be shipped once it is being paid for?
Payment
1. What address should I send my money order / cashier's check to?
Purchasing / Ordering
1. Which
size should I purchase?
Because there are no exchange or refund for the items, in each and every
item page, under the description, there is a link called "VIEW CHART" for
customers to review the sizes and measurements.
We recommend you to check the measurements before purchasing the item.
2. What should I do if I
purchasing
the wrong size or wrong color?
Once your order or transaction has been submitted to our database with your
payment information, your order cannot be changed. Therefore, we recommend you
to check the color, size, and style of your dresses in your Cart or in Checkout
page before submitting your order or transaction.
3.
Is the hairpiece included in the purchase?
Some styles of dresses do not include hairpieces as they are sold
separately; some styles of dresses do include hairpieces.
For example, you may see the following lines in different styles informing you
if the hairpiece is included or not:
- "A free matching hairpiece is included."
- "Hairpiece sold separately."
If the style of dress you purchased does
not include hairpiece, you may purchasing one by clicking
here or clicking
"Hair Pieces" on the left navigation bar.
Shipment
1. How quick will the
item be shipped once it is being paid for?
For Paypal Instant Payment / Credit Card - After we have received your payment, your
item will be shipped on the next business day (excluding Saturday and Sunday).
For Paypal Electronic Check (E-Check) Payment -
After you have sent the Electronic Check, customers will have to wait for
approximately 3-4 business days for the electronic check to be cleared. Your
item will be shipped on the next business day after the electronic check is
cleared.
For Money Order / Cashier's Check - Buyer must print clearly the first and last
name, address, phone number, style numbers, and sizes in order for us to send your
order. Your items will
be shipped on the next business day (excluding Saturday and Sunday).
Payment
1. What
address should I send my money order / cashier's check to?
Your money order / cashier's check (payable to Butterflyxc Inc.) must
send to the following address:
Butterflyxc Inc.
818 N. White Horse Circle
Walnut, CA 91789
In the payment, customers must print the first and last name, shipping address, your phone number, style numbers, and sizes. You may including this information on a separate piece of paper in the same envelope.